COVID-19 – Adapting Aircalin services

OUR HEALTH & SAFETY MEASURES TO ENSURE YOUR TRAVEL IN CONFIDENCE.

Your comfort and well-being remain our highest priority. As the world faces an unprecedented health crisis, we have implemented special measures to ensure your health and safety when travelling with us.

MANDATORY FACE MASK

 

Wearing a surgical mask is mandatory on all flights operated by Aircalin for your entire journey, ie : all passengers are required to wear a Face mask from the time they check in to their final destination. 
 
We recommend for your comfort, that you have a sufficient supply of face masks adequate to the entire duration of the journey. 

AT THE AIRPORT

At the airport, arrangements have been made to ensure optimum health and safety protocol are met :

  • Hand sanitisers are at available at various processing points
  • Check in and boarding area have been re-arranged to ensure physical distancing
  • Mandatory face masks from check-in to boarding

ON BOARD

WEARING A FACE MASK & HYGIENE

Wearing a Face mask is mandatory for all passengers travelling on flights operated by Aircalin.

Before each flight our aircraft cabins undergo a  thorough disinfection process. Upon entering the cabin, our crew also ensure that all passengers hand are sanitised with hydroalcoholic gel.

For the safety of our passengers, our cabin crew will be wearing a protective equipment ( a face mask, gloves which are changed regularly, a protective gown, an optional eye visor) and will be using hand sanitisers frequently.

CLEANING & DISINFECTION MEASURES

We follow a strict procedure for cleaning and disinfecting our cabins is reinforced before each flight, as recommended for coronavirus.

All aircraft equipment and contact surfaces will be disinfected with approved cleaning agents sprayed in the cabins and cargo hold.

This cleaning disinfectant is certified for aeronautics, homologated by Airbus and approved by DASS (New Caledonia Health Authority).

CABIN AIR FILTRATION

Aircalin’s aircraft are equipped with an air filtration system consisting of High Efficiency Particulate Air (HEPA) filters identical to those used in hospital operating rooms.

Cabin air is thus completely refreshed every 3 minutes. These filters eliminate more than 99.97% of bacteria and viruses, ensuring an excellent air quality in our cabins which fully complies with health and safety standards.

INFLIGHT SERVICE

For your safety, a simplified in-flight service is being offered to minimise onboard interaction.

 

Medium haul flights (2 to 4hrs) and Long haul flights (over 4hrs)

To limit movement around the cabin, snacks will be offered in Economy class instead of the usual tray service in Economy class.

The usage of glassware during our beverage service will be limited. 

The bar offer in the galley will be suspended to minimise contact.

Pillows have been removed from medium haul flights (less than 4hrs) however still maintained on long haul flights (over 4hrs).

For health reasons, duty free service and newspaper offer are suspended. 
 


Hibiscus lounge – tontouta airport :

For health reasons, hand sanitisers are placed at Lounge entrance. Newspapers and magazines have been removed. 

TRAVEL FORMALITIES DURING COVID-19

All travel formalities listed below that you must adhere to prior, during and on arrival.

 

To find out travel documentation needed for your destination, click on the following link : https://www.traveldoc.aero

 

 

TO NEW CALEDONIA:

 

   

 

  • Travelers over 11 years old departing from France must provide proof of a negative Covid 19 test carried out within 72 hours before boarding. It is mandatory and will be requested upon boarding.

 

  • A certificate of exceptional travel from or to an overseas territory subject to compelling reasons :

 

Dowlnload form

 

 Download, print, complete and present the form at check in counters. Please keep the document to final destination.

 

  • Health Declaration form to be completed confirming that you have no COVID symptoms :

 

 Download, print, complete and present the form at check in counters. Please keep the document to final destination.

 

  • As of July 18, Aircalin will deny boarding to passengers who do not present one or the other of these documents.

 

  • Wearing a face mask is mandatory before, during and after the flight, including during check-in and bag collection. 

 

  • On arrival in Noumea, quarantine is mandatory for 14 days at a hotel.

 

> Learn more

 

TO FRANCE :

   

 

  • Health Declaration form to be completed confirming that you have no COVID symptoms :

 

Download form

 

Download, print, complete and present at check in counters. Please keep the document to final destination.

 

  • A certificate of exceptional travel from or to an overseas territory subject to compelling reasons :

 

Dowlnload form

 

Download, print, complete and present at check in counters. Please keep the document to final destination.

 

  • Wearing a face mask is mandatory before, during and after the flight, including during check-in and bag collection. 

 

> Learn more

 

TO / FROM WALLIS & FUTUNA :

 

  • Health Declaration form to be completed confirming that you have no COVID symptoms :

 

 Download, print, complete and present the form at check in counters. Please keep the document to final destination.

 ​

  • Wearing a face mask is mandatory before, during and after the flight, including during check-in and bag collection. 

 

  • No quarantine needed for all passengers travelling to/from Wallis & Futuna and New Caledonia. 

 

> Learn more

 

TO FRENCH POLYNESIA

 

   

All travelers are subject to the mandatory conditions:

 

  • Provide proof of a negative Covid 19 test carried out within 72 hours before boarding. It is mandatory and will be requested upon boarding.

 

 

  • Wearing a face mask is mandatory before, during and after the flight, including during check-in and bag collection. 

 

  • No quarantine needed

 

  • Perform a self-test on the fourth day of arrival in French Polynesia.

 

> En savoir plus

 

HEALTH & SAFETY MEASURES APPLICABLE TO THE FOLLOWING COUNTRIES ON OUR NETWORK :