Pacific
Australia
  • Adelaide
  • Brisbane
  • Cairns
  • Canberra
  • Darwin
  • Gold Coast
  • Hobart
  • Melbourne
  • Perth
  • Sunshine Coast
  • Sydney
New Caledonia
  • Noumea
New Zealand
  • Auckland
  • Christchurch
  • Dunedin
  • Queenstown
  • Wellington
French Polynesia
  • Papeete
Vanuatu
  • Espiritu Santo
  • Port Vila
  • Tanna
Wallis and Futuna
  • Wallis Island
Europe
France
  • Bordeaux
  • Brest
  • Lyon
  • Marseille
  • Montpellier
  • Nantes
  • Nice
  • Paris
  • Strasbourg
  • Toulouse
Asia
Japan
  • Fukuoka
  • Nagoya
  • Oita
  • Okinawa
  • Osaka
  • Sapporo
  • Tokyo
North America
Canada
  • Toronto
  • Vancouver
United States
  • Dallas
  • Los Angeles
  • San Francisco
Australia
  • Adelaide
  • Brisbane
  • Cairns
  • Canberra
  • Darwin
  • Gold Coast
  • Hobart
  • Melbourne
  • Perth
  • Sunshine Coast
  • Sydney
New Caledonia
  • Noumea
New Zealand
  • Auckland
  • Christchurch
  • Dunedin
  • Queenstown
  • Wellington
French Polynesia
  • Papeete
Vanuatu
  • Espiritu Santo
  • Port Vila
  • Tanna
Wallis and Futuna
  • Wallis Island
France
  • Bordeaux
  • Brest
  • Lyon
  • Marseille
  • Montpellier
  • Nantes
  • Nice
  • Paris
  • Strasbourg
  • Toulouse
Japan
  • Fukuoka
  • Nagoya
  • Oita
  • Okinawa
  • Osaka
  • Sapporo
  • Tokyo
Canada
  • Toronto
  • Vancouver
United States
  • Dallas
  • Los Angeles
  • San Francisco

COVID-19: AIRCALIN ADAPTS SERVICES

OUR MEASURES FOR YOUR PROTECTION AND A SAFE JOURNEY

In view of the health crisis linked to covid-19, Aircalin is implementing the necessary measures to guarantee you a safe journey. You can find these measures under the  "Aircalin FlyCare" Program, which is updated regularly. 

YOUR BOOKING

You do not need to visit our reservations office: check out our website aircalin.com for your ticket search, bookings and changes.


Our call centres are also available to answer your questions and assist you in making a booking. >All our contacts and opening hours

 

Travel with peace of mind by consulting the travel formalities for your destination. All the information in the travel formalities section below. 

MANDATORY TO WEAR A MASK

Wearing a surgical mask is mandatory during all stages of your journey, from check-in to the final destination, for all passengers travelling on a flight operated by Aircalin.                                                                                

 

For your personal comfort, we recommend that you bring several masks for your trip. 

AT THE AIRPORT

At the airport, measures have been put in place to guarantee optimal health and safety conditions for your journey:                        

  • Hydro-alcoholic gel dispensers are available at various airport points.
  • Reorganization of check-in and boarding to minimize contact. Displays, announcements and floor markings are used as reminders of the distancing measures.            
  • Wearing a mask from check-in to boarding.                    

In order to decrease your waiting time at our check-in desks, we recommend that you check-in online. This is available from 30 hours before your departure.

 

At the Hibiscus Lounge at Tontouta Airport. For health reasons, newspapers are no longer available. A Hydro-alcoholic gel dispenser is available to passengers at the entrance to the lounge.                              

The Premier Lounge in Narita airport is temporarily closed following health measures.

ON BOARD

WEARING A MASK AND HYGIENE

Wearing a surgical mask is mandatory for all passengers travelling on board a flight operated by Aircalin. For your comfort, a health kit with mask and wipes is offered to you upon boarding.  

                                             

As the cabins are disinfected prior to the flight, our crew also spray passengers' hands when they enter the cabin with hydro-alcoholic gel on flights departing from Japan.                                                                    

To protect our crew and passengers, protective equipment (mask and gown) is worn and crew frequently use hydro-alcoholic gel.                 

CLEANING OF THE CABINS

The daily cabin cleaning procedure is enforced before each departure.                                                                          

To ensure complete disinfection, a virucidal product is sprayed in the cabin and manually applied on contact surfaces.                                                                                        

This virucide is certified for aviation, approved by Airbus and approved by the New Caledonian Health Authority.

AIR QUALITY IN THE CABINS

The filters used on all Aircalin aircraft are the latest generation air filters, with very high efficiency and absorption capacity*.  

                                                             

They renew the air in the cabin every 3 minutes, filtering out particles, viruses and bacteria to 99.97%.    

 

The filtering complies with the highest health standards for operating theatres.                                                              

 

*HEPA filters High Efficiency Particulate Air

OUR SERVICE ON BOARD IN ALL CABINS

In order to limit contact and handling between passengers and flight attendants, our in-flight service offer has been modified in all cabins and the service reduced.      

                                                                                 

Medium-haul (2 to 4 hours) and Long-haul (more than 4 hours) flights

  • We limit movement in cabins and prefer to offer snack packs in Economy class.
  • Individual drinks are preferred.
  • Bar areas are no longer set up during the flight to avoid handling.
  • In response to health recommendations, we have suspended the offer of printed press and the sale of Duty Free items has been modified. 
  • To reduce contact, we have stopped distributing printed menus on board.

ON ARRIVAL

Prior to disembarking the aircraft, announcements are made to facilitate disembarkation.

 

In the baggage arrival hall, displays, announcements and floor markings remind passengers of the distancing measures.

 

Hydro-alcohol gel dispensers are available.

TRAVEL FORMALITIES DURING COVID-19

All travel formalities listed below that you must adhere to prior, during and on arrival.

 

To find out travel documentation needed for your destination, click on the following link : https://www.traveldoc.aero

 

 

TO NEW CALEDONIA:

 

PCR test   DocMaskHome

 

  • Travelers over 11 years old departing from France and any overseas destination must provide proof of a negative Covid 19 test carried out within 72 hours before boarding. It is mandatory and will be requested upon boarding.

 

  • A certificate of exceptional travel from or to an overseas territory subject to compelling reasons :

 

Dowlnload form

 

 Download, print, complete and present the form at check in counters. Please keep the document to final destination.

 

  • Health Declaration form to be completed confirming that you have no COVID symptoms :

 

 Download, print, complete and present the form at check in counters. Please keep the document to final destination.

 

  • As of July 18, Aircalin will deny boarding to passengers who do not present one or the other of these documents.

 

  • Wearing a face mask is mandatory before, during and after the flight, including during check-in and bag collection. 

 

  • On arrival in Noumea, quarantine is mandatory for 14 days at a hotel. For passengers vaccinated ( according to the requirements of the ordinance 2021-5492 from the New Caledonian Government), the quarantine is mandatory for 7 days at the hotel.

 

 

> Learn more

 

TO FRANCE :

   

 

  • Health Declaration form to be completed confirming that you have no COVID symptoms :

 

Download form

 

Download, print, complete and present at check in counters. Please keep the document to final destination.

 

  • A certificate of exceptional travel from or to an overseas territory subject to compelling reasons :

 

Dowlnload form

 

Download, print, complete and present at check in counters. Please keep the document to final destination.

 

  • Wearing a face mask is mandatory before, during and after the flight, including during check-in and bag collection. 
  • Passengers that can justify of their valid vaccinal status are exempted of the certificate for exceptionnal travel

> Learn more

 

TO / FROM WALLIS & FUTUNA :

 

  • Health Declaration form to be completed confirming that you have no COVID symptoms :

 

 Download, print, complete and present the form at check in counters. Please keep the document to final destination.

 ​

  • Wearing a face mask is mandatory before, during and after the flight, including during check-in and bag collection. 

 

> Learn more

 

TO FRENCH POLYNESIA :

 

PCR test   

All travelers are subject to the mandatory conditions:

 

  • Provide proof of a negative Covid 19 test carried out within 72 hours before boarding. It is mandatory and will be requested upon boarding.

 

 

  • Wearing a face mask is mandatory before, during and after the flight, including during check-in and bag collection. 

 

  • No quarantine needed

 

  • Perform a self-test on the fourth day of arrival in French Polynesia.

 

> Learn more

 

TO AUSTRALIA :

 

All travelers are subject to the mandatory conditions:

 

  • Wearing a face mask is mandatory before, during and after the flight, including during check-in and bag collection. 
  • From 22 January 2021, if you are travelling to or transiting through Australia you must provide evidence of a negative COVID-19 (PCR) test to your airline, taken 72 hours or less before your scheduled departure.

> Learn more

 

 

HEALTH & SAFETY MEASURES APPLICABLE TO THE FOLLOWING COUNTRIES ON OUR NETWORK :