Our news flash in real time

August 4 (00:00 Nouméa time)

Despite all efforts made, the aircraft has not yet been returned to service.
Our technical teams, in coordination with the manufacturer and specialized partners, are actively continuing the necessary repair work.

Flight SB501 is expected to be rescheduled from Paris-CDG on Monday, August 4, late in the morning, subject to confirmation.

The additional delay is mainly due to:

• curfew restrictions at Paris-CDG airport, which limit authorized night-time departures,

• and slot constraints at Bangkok airport, which complicate the rescheduling of the itinerary.

➡️ Affected passengers are currently being cared for in Paris (accommodation, meals, and assistance).
➡️ A further update will be provided as soon as the new departure time is confirmed.

We sincerely thank our customers for their patience and understanding in this exceptional situation beyond our control.

August 3rd (9:00 PM Nouméa time)

The part required to complete the aircraft repair is still in transit. Under these circumstances, we are not yet in a position to confirm a new departure time for flight SB501.

Our teams remain fully mobilized to restore operations as quickly as possible.

🕓 A further update will be shared at 3:00 PM (Paris time).

We sincerely thank you for your patience and understanding.

August 3rd (11:00 AM Nouméa time)

Flight SB501, operated by Aircalin and initially scheduled to depart from Paris-CDG on August 2nd at 22:00, has been suspended due to a technical issue involving a safety component on the A330neo.

Our technical teams are fully mobilized to carry out the necessary repairs, and everything is being done to reschedule the flight within 24 hours.

The affected passengers are currently being assisted in Paris (accommodation, meals, support).

The new departure time will be communicated as soon as it is confirmed, and each passenger will receive their updated itinerary by email and SMS.

We sincerely thank our customers for their patience and understanding, despite this situation beyond our control.

August 2nd, 11:00 PM:

Flights SB740 Nouméa – Singapore and SB741 Singapore – Nouméa, initially scheduled for August 3rd, 2025, have been rescheduled as follows (local times):

Flight SB740 Nouméa > Singapore
Departure: August 4th at 00:55
Arrival: August 4th at 07:15

Flight SB741 Singapore > Nouméa
Departure: August 4th at 09:15
Arrival: August 4th at 21:10

We invite all passengers to check their email and SMS messages for details of their updated itinerary.

August 2nd, 12:00 PM

Due to the technical issue affecting the HiFly aircraft, flight SB740 from Nouméa to Singapore on Sunday, August 3rd, 2025, is also suspended.

This flight is expected to be rescheduled during the night of August 3rd to 4th. The exact departure time will be confirmed later.

All passengers will be informed of their updated itinerary, including connecting flights, on Sunday, August 3rd, in the early afternoon, via email and SMS.

We sincerely apologize for the inconvenience and thank you for your understanding.

Adjustment of the flight schedule from April to October 2026

In continuity with the program from October 2025 to March 2026, and in order to better meet demand while aligning with school holidays and international connections, the following adjustments will be implemented for the period from April to October 2026.

✈ Between Noumea, Bangkok, and Paris: 3 weekly frequencies maintained on Mondays, Wednesdays, and Saturdays
SB500/SB501 flight schedules remain unchanged.

✈ Between Noumea and Singapore: 3 weekly frequencies on Tuesdays, Fridays, and Sundays
These flights offer smooth connections with our partner airlines to Asia and Europe, especially with Air France via flights AF181/AF182.

✈ Between Noumea and Auckland: 2 to 3 flights per week on Fridays and Sundays, with an additional Wednesday flight during school holidays
⚠️ Thursday flights are cancelled for the entire season – bookings are rebooked on Friday flights.

✈ Between Noumea and Sydney: 2 to 3 flights per week

• Tuesday on A320

• Thursday on A330

• Additional Saturday flight during school holidays
  ⚠️ Friday flights are cancelled – affected bookings will be rebooked on the Thursday flights.

✈ Between Noumea and Brisbane: 2 to 3 flights per week on Fridays and Sundays, with an additional Wednesday flight during school holidays
⚠️ Wednesday flights are cancelled outside of school holidays – bookings will be rebooked on Friday flights operated by A320.

✈ Between Noumea and Papeete:

• Flight via Nadi (SB630/631) on Tuesdays during April and July/August school holidays

• Direct flight (SB600/601) every Friday throughout the season on A330

• Tuesday flight via Nadi maintained between March 31 and April 19
  ⚠️ Outside this period, Tuesday flights are cancelled – passengers will be rebooked on the direct Friday flight.

✈ Between Noumea and Port-Vila: one weekly flight maintained on Fridays

✈ Between Noumea and Wallis: 2 to 3 flights per week

• Direct flight on Mondays

• Flight via Nadi on Saturdays

• Additional Thursday frequency during school holidays

Only some flights will be affected by these changes. If your trip is impacted, your original point of sale will send you a new itinerary or contact you directly. Feel free to get in touch with them if you wish to postpone or cancel your trip.

Adjustment of flight schedule from October 2025 to March 2026

To optimize our flight program, to better meet demand while improving connections with our partners, we are making the following adjustments for the period from October 2025 to March 2026.

✈ between Noumea, Bangkok and Paris: 3rd frequency on Mondays from November 17, 2025, in addition to Wednesdays and Saturdays

• SB500: Departure from Nouméa at 01:30am, arrival in Bangkok at 7:40am
• SB500 : Departure from Bangkok at 09:40am, arrival in Paris at 05:00pm
• SB501 : Departure from Paris at 08:50pm, arrival in Bangkok at 02:25pm +1
• SB501 : Departure from Bangkok at 04:25pm, arrival in Nouméa at 06:30am +1

✈ between Noumea and Singapore: 2 or 3 flights per week with change of flight schedule and numbering on Friday

Friday flight SB700/701 has been brought forward by 10 hours and will now operate as SB740/741, in line with our other night rotations.

• SB740: Departure from Noumea at 01:45am, arrival in Singapore at 08:05am
• SB741 : Departure from Singapore at 11:00am, arrival in Nouméa at 10:55pm

This adaptation will allow connections in Singapore with our partners' flights to Asia and Europe. Operated as a codeshare with Air France, it will provide connections with Paris in both directions on flights AF181/AF182.

Some SB700/701 flights are also cancelled: November 23, December 4, 11 and 18, February 22, March 8 and 22.

✈ between Noumea and Papeete: adaptation of frequencies during school vacations

• From November 4 to December 9: one flight a week via Nandi on Tuesdays
• From December 12 to January 11: one flight a week via Nandi on Tuesdays, one direct flight a week on Fridays
• January 13 to March 28: one direct flight a week on Fridays, cancellation of flights between Nandi and Papeete

✈ between Noumea and Port-Vila: adaptation of frequencies during school vacations

• From December 13 to February 14: one flight a week operated by Aircalin on Saturdays.
• Air Calédonie operates flights in partnership with Aircalin on Mondays and Thursdays.

✈ between Nouméa and Wallis: depending on the period, adapted frequencies on direct flights or via Nandi

• 2 to 3 frequencies depending on the week
• up to 4 frequencies during the festive season

✈ between Noumea and Australia or New Zealand: 2 to 3 flights a week

• Between Noumea and Sydney: 2 to 3 flights a week, on Mondays from October 27 to January 5, Tuesdays from January 6, Thursdays (except December 25 and January 1), Sundays from November 1 to February 14
• Between Noumea and Brisbane: 2 to 3 flights a week, mainly on Wednesdays and Sundays, and Thursdays from December 5 to February 20.
• Between Noumea and Auckland: 2 to 3 flights a week, on Fridays and Sundays, and Tuesdays from January 14 to February 11

Only some flights will be modified according to these adjustments. If your trip requires it, your initial point of sale will shortly send you your new itinerary on the earliest possible dates. Please do not hesitate to contact your sales outlet if you wish to postpone or cancel your trip.

From 1^st of July to 7^th of September 2025, our two Airbus A330neo aircraft will be grounded for regular scheduled maintenance. 

In order to fully maintain its flight schedule, Aircalin has chartered an Airbus A330-300 from Hi Fly LTD, a European airline operating under the same regulations and standards as Aircalin (member of IATA, certified by EASA), a regulatory obligation with which our airline must be compliant.

The aircraft will operate flights mainly between Noumea and Singapore, as well as a few routes to Sydney and Papeete, for which customers will be notified directly.

Onboard service will be provided jointly by our Aircalin and Hi Fly crews, to guarantee a qualitative experience in Business and Economy classes.

➜ Discover the cabins of this Airbus A330-300 Hi Fly

➜ See the cabin plan

Some elements of our onboard service are subject to change. 

• Aircalin Connect: Wi-Fi connection is not available on this aircraft.

• Duty Free: the Aircalin Duty Free will be available on board. However, due to the absence of Wi-Fi, payment by systematic authorization credit card will not be accepted. Deferred authorization cards as well as cash (XPF, EUR, YENS, NZD, AUD, FJD, VUV, USD, SGD) and checks (XPF only) will be accepted.

• In-flight entertainment (IFE): our usual IFE program will be available for the duration of your flight only from your own devices, as individual screens are not functional.
  • To access in-flight entertainment from your own devices (smartphone, tablet or computer): connect to the “STREAM4U” network or scan the QRCODE displayed on the seat. A pop-up window will automatically open in your browser, giving you access to Aircalin entertainment.
  • If you prefer to watch your own films or series, we invite you to download your content onto your devices before boarding via your usual streaming platforms.

• Charging your devices:
  • USB-A power outlet: a USB-A power outlet is available on your seat to recharge your device throughout the flight.
  • 115 V electrical outlet: in Business class, you'll benefit from an individual power socket located at the seat's side panel. front of your armrest. In Economy class, sockets are available between seats, one for every two passengers.

Aircalin is committed to ensuring that your trip runs smoothly.

We thank you for your understanding and hope you have a very pleasant flight.