BREAKING NEWS COVID-19

For the most relevant and up to date information regarding our flights during the COVID-19 crisis

FLIGHT SCHEDULE FROM 10 APRIL TO 3 MAY

Updated at 02:20pm Friday 10 april

 

****FLIGHT SCHEDULE FROM 10 APRIL TO 3 MAY***

 

In accordance with Government regulations & guidelines in preventing the propagation of the coronavirus COVID-19 to New Caledonia, Aircalin will now operate the below flight schedule:

 

Flights to repatriate  passengers to France :

These flights, 2 times a week, these flights will allow  as a first step to bring back non residents to their country.

These flights will come back WITHOUT passengers due to the limited capacity of the dedicated confinement structures in New Caledonia. (Cargo flight only between Tokyo and Noumea) and are scheduled under exemption.   

 

- Saturday  11 April 2020 Nouméa-Tokyo departure from  Noumea at 00 :55am . This flight will connect with Air France flight Tokyo/Paris-CDG

- Tuesday  14 April 2020 Nouméa-Tokyo departure from  Noumea at 00 :55am . This flight will connect with Air France flight Tokyo/Paris-CDG

- Friday  17 April 2020 Nouméa-Tokyo departure from  Noumea at 00 :55am . This flight will connect with Air France flight Tokyo/Paris-CDG

- Tuesday  21 April 2020 Nouméa-Tokyo departure from  Noumea at 00 :55am . This flight will connect with Air France flight Tokyo/Paris-CDG

- Friday  24 April 2020 Nouméa-Tokyo departure from  Noumea at 00 :55am . This flight will connect with Air France flight Tokyo/Paris-CDG

- Tuesday  28 April 2020 Nouméa-Tokyo departure from  Noumea at 00 :55am . This flight will connect with Air France flight Tokyo/Paris-CDG

- Friday  1 May 2020 Nouméa-Tokyo departure from  Noumea at 00 :55am . This flight will connect with Air France flight Tokyo/Paris-CDG

 

Repatriation of passengers between Noumea & Sydney : 

  • Next flight  date to be confirmed

The flights Noumea-Sydney are accessible  only to passengers meeting the Australian government requirements to enter Australia. 

The Sydney-Noumea flights are repatriation flight only. The flights are accessible to New Caledonian residents. These repatriation flight are only accessible to the passengers  granted of an authorization to board by the New Caledonian government on this specific flight according to the strict protocol they set up. (nominative list). 

 

Repatriation of passengers between Noumea & Auckland : 

  • Next flight date to be confirmed

The flights Noumea-Auckland are accessible  only to passengers meeting the NZ government requirements to enter New Zealand. 

The Auckland-Noumea flights are repatriation flights only. These flights are accessible to New Caledonian residents. These repatriation flights are only accessible to the passengers  granted of an authorization to board by the New Caledonian government on this specific flight according to the strict protocol they set up. (nominative list). 

 

REPATRIATION OF PASSENGERS FROM TOKYO TO NOUMEA

  • Flight Tokyo-Noumea Saturday 11 April departure from  Tokyo  at 10:00pm

This is a repatriation flight. This flight is accessible to New Caledonian residents coming from Asia or USA/Canada only and  granted of an authorization to board by the New Caledonian government on this specific flight according to the strict protocol they set up. (nominative list). 

 

REPATRIATION OF PASSENGERS FROM WALLIS TO NOUMEA

  • Flight Wallis-Noumea Friday 10 April departure from  Wallis  at 05:20pm

This is a repatriation flight. This flight is accessible to New Caledonian residents or passengers connecting to France  granted of an authorization to board by the New Caledonian government on this specific flight according to the strict protocol they set up. (nominative list). 

 

Repatriation of passengers between Papeete & Noumea : 

  • Flight Noumea-Papeete departure from Noumea saturday 11 april 10:00pm (no passengers on this flight)

 

  • Flight Papeete-Noumea saturday 11 april departure from Papeete at 08:20am

This Papeete-Noumea flight is a repatriation flight only. This flight is accessible to New Caledonian residents granted of an authorization to board by the New Caledonian government on this specific flight according to the strict protocol they set up. (nominative list). 

 

Cargo flights :

Until the 3 of May, 2 flights per week will operate with the wide body aircrafts A330neo to transport the necessary cargo to New Caledonia. These flights will not transport any passengers except upon request of the NC government according to the needs of his repatriation plan.

 

A cargo flight Noumea -Wallis  : 10 april departure Noumea 12:00am - arrival 03:50pm ( this flight will not transport any passengers). 

 

All the other flights are cancelled in accordance with the Governement’s ruling authority official order  

 

From 27 march 00:00am, some special requirements are applicable to all flights departing to/from France, New Caledonia,  French Polynesia and Wallis et Futuna.  From this date, access to these flights will be strictly limited to emergency ( medical evacuation, family imperative, professionnal trip that could not be delayed). The concerned passengers are requested to fill a sworn statement and provide all the requested  proofs. For French Polynesia, these measures will be effective 29 march 12:00am.

 

These new measures are not blocking the tourists to return to France.  

 

Find here, the detail of this new measures, a sample of sworn statement and the list of the proofs to provideAll the documents need to be kept by the passengers the all duration of his  flight up to his arrival. 

 

Aircalin is fully mobilised due to this exceptional situation along with the Caledonians and the Government of New Caledonia.

 

 

 

COMMERCIAL CONDITIONS & CANCELLATION POLICY

Update : march 27-05:15pm 

 

*** EXTENSION OF THE VALIDITY DATES FOR THESE COMMERCIAL CONDITIONS AND CANCELLATION POLICY***

 

Due to this exceptionnal situation, we are facing a high volume of demands. Consequently, our response time is longer than usual and we are handling in priority the requests concerning departures in the coming days. We thank you for your understanding.

 

Aircalin has been working closely with the authorities to keep you informed of any developments regarding the impact of the Coronavirus on our flights and travel to and from New Caledonia.

To allow you to book your trip with complete peace of mind, Aircalin extends its exceptional commercial measures to its entire network and offers you more flexibility.

For all Aircalin tickets (ticket number starts with 063) purchased at one of the company's points of sale or through of one its distributors, whether these are already existing tickets or tickets that will be booked up until April 31 the following conditions apply:

- the postponement of dates and / or changes of destination will be free of modification fees for rescheduled departure before November 30, 2020 (however, readjustment will be made to the applicable level if the initial price is no longer available)

- for passengers with bookings for travel before 30 June 2020 who wish to cancel their initial booking,  Aircalin will waive cancellation fees and give a non-refundable voucher (to the value of your current booking) valid for 1 year for purchase of a new Aircalin ticket. If you wish to cancel your booking, you can contact us at our dedicated email address annulation-covid@aircalin.nc mentioning your booking reférence, first and last name, email address and phone number.

 

You purchased your flight ticket in a Travel agency : 

If you have purchased your ticket with a travel agency or on a third party web site, you need to contact them directly to modify or cancel your booking according to the above conditions.

You purchased your flight ticket in an Aircalin agency, or on the Aircalin website : 

Please contact your nearest Aircalin agency

 

 

 


 

REPATRIATION

Here the contacts for Nationals to return home to their country of residence:

 

·   From New Caledonia to overseas  :  24 hour call center 05.05.05

 

·   From France, french overseas territories and  abroad  to come back  to New Caledonia: please call +687 20.77.14 or contact  the nearest French embassy.  

 

Find more info on the New Caledonian government dedicated website

 

 

 

 

TRAVEL TO THE PACIFIC, JAPAN AND FRANCE

updated 27 march 01:40pm

From 27 march 00:00am, some special requirements are applicable to all flights departing to/from France, New Caledonia, French Polynesia and Wallis et Futuna.  From this date, access to these flights will be strictly limited to emergency ( medical evacuation, family imperative, professionnal trip that could not be delayed). The concerned passengers are requested to fill a sworn statement and provide all the requested  proofs. For French Polynesia, these measures will be effective 29 march 12:00am.

These new measures are not blocking the tourists to return to France.  

Find here, the detail of this new measures, a sample of sworn statement and the list of the proofs to provide. All the documents need to be kept by the passengers the all duration of his  flight up to his arrival. 

 

TRAVEL TO AUSTRALIA  ( update 2 April 11:30 am)

Effective 2100 Local time Sydney 20 March 2020, foreign nationals will not be allowed to enter Australia.  
o This does not apply to Australian citizens, permanent residents and their immediate family, including spouses, legal guardians and dependents.
o This does not apply also to New Zealand citizens transiting to New Zealand and Pacific Islanders transiting to their home countries.

From 23:59 AEDT on 28 March 2020 all people entering Australia will be required to undertake a mandatory 14-day quarantine at designated facilities (for example, a hotel), in their port of arrival. No domestic transit will be possible before this 14 day quarantine.

The Australian Government has directed that no Australian citizen or permanent resident may leave Australia by air or sea as of 1200 AEDST (at the place of departure) on 25 March 2020.

From 01 April 2020, all passengers will need to seek an exemption to be allowed to transit through Australia. If you are a New Zealander, a citizen of a Pacific Island Forum country, Timor Leste citizen or resident of New Caledonia or French Polynesia transiting though Australia on your way to New Zealand or a Pacific Island Forum Country, you do not require a transit exemption if you have booked a connecting flight to depart Australia within 72 hours of your arriving flight. Any eligible passenger without an exemption document will be denied boarding their flight to Australia.

Click here to make an exemption request

 

Transiting to Australia is possible only if complying with the below requirements :

  • Transit of 8 hours maximum, staying in the transit area
  • For transit between 8 and 72h, passengers will be placed in a confinement structure until his next flight
  • Transit fo more than 72 hours is forbidden
  • Residents from Pacific Islands (included New Caledonia) transiting in Australia to their home countries.
  • Passengers will be required to justify of a valid flight ticket for their next flight

N..B Any foreign nationals who have been in China, Iran, the Republic of Korea or Italy in the last 14 days are not allowed to transit through Australia.

To follow the latest news updates

 

TRAVEL TO NEW ZEALAND (update 9 april)

Passengers are not allowed to transit or enter New Zealand. 
- This does not apply to nationals of New Zealand (including Cook Isl., Niue, Tokelau).
- This does not apply to the immediate family members of nationals of New Zealand.
- This does not apply to passengers with a permanent resident visa and their immediate family members.
- This does not apply to accredited diplomats residing in New Zealand.
- This does not apply to nationals of Australia ordinarily resident in New Zealand.
- This does not apply to nationals and residents of Australia transiting through New Zealand with final destination Australia and their immediate family members.

On 9 April, the Prime Minister has announced that from midnight tonight travellers arriving in New Zealand will be required to enter quarantine (‘managed isolation’) in government-approved facilities for a minimum of 14 days.

Follow the latest NZ government information 

 

TRAVEL TO VANUATU (update 20 march)

The Vanuatu government has closed completely his borders from 20 march. Nationals, permanent residents, diplomats can be authorized to enter Vanuatu if they are complying with the below conditions :

  • -To have family in Vanuatu ;
  • -Coming back to Vanuatu  after  a Business trip ;
  • -To have commercial investment in Vanuatu ;
  • - Child visit of overseas students;
  • -Maximum transit in Australia and New Zealand of 8 hours.

All travellers must self-isolate for 14 days on arrival.

Follow the latest news

 

TRAVEL TO FRENCH POLYNESIA (update 10 april)

Passengers are not allowed to enter French Polynesia. 
This does not apply to passengers who reside in French Polynesia.
Passengers must have an International Travel Certificate to enter and transit French Polynesia. The certificate must be obtained before departure via the French consular offices abroad or online at https://www.interieur.gouv.fr. 

This does not apply between french territories (NOU/WLS/PPT/NOU) for residents coming back home

Follow the latest info

 

TRAVEL TO FIJI ( update 26 march 2pm)

From 26 march,  international flights are not allowed to operate in/out Nandi Airport.

 

TRAVEL TO JAPAN (update 3 April)

Effective 19 March 2020 at 0hrs Japan time, foreign nationals who hold a Chinese passport issued by Hubei/Zhejiang Provinces or who have visited following countries/regions or areas within 14 days of arrival in Japan will not be able to land in Japan except under special circumstances for the time being:

  • Iceland
  • Italy
  • Switzerland
  • China: Hubei Province, Zhejiang Provinces
  • Republic of Korea: Daegu City / Cheongdo County in North Gyeongsang Province ; Gyeongsan / Andong / Yeongcheon City, Chilgok / Uiseong / Seongju / Gunwei County in North Gyeongsang Province
  • Iran 
  • Spain
  • San Marino
  • Ireland (*1) ;  Principality of Andorra (*1) ;  Republic of Estonia (*1) ;  Republic of Austria (*1) ; Kingdom of the Netherlands (*1) ; Kingdom of Sweden (*1) ; Republic of Slovenia (*1) ; Kingdom of Denmark (*1); Federal Republic of Germany (*1) ; Kingdom of Norway (*1) ; Vatican (*1) ; French Republic (*1); Kingdom of Belgium (*1) ; Portuguese Republic (*1) ; Republic of Malta (*1) ; Principality of Monaco (*1) ; Principality of Liechtenstein (*1) ; Grand Duchy of Luxembourg (*1)

(*1) Restrictions on areas and countries (*1) are not applicable for foreigners who have departed overseas before March 27th 2020 0:00 (JST) and arrived in Japan on or after March 27th 2020 0:00(JST).

From 3 April 00:00 AM, the Japanese government is banning entry to foreigners who have visited one of the countries listed here within the last 14 days. 

• Effective 21 March 2020 at 0hrs Japan time until end of April 2020, the validity of single-entry visa or multiple entry visa issued by 20 March 2020 at a Japanese Embassy or Consulate General in the above States in blue will be suspended. Also, visa waiver will be suspended for the nationals of the above States. 

Transit is authorized as far as the passengers remain airside with his boarding Pass to outbound flight and  according to the rule applied on the final destination

 

TRAVEL TO FRANCE ( Update 9 april)

Passengers arriving from a non-Schengen Member State are not allowed to enter France. 
- This does not apply to nationals of France.
- This does not apply to nationals of an EEA Member States or Switzerland on their way home. 
- This does not apply to passengers with residence permit issued by France.
- This does not apply to passengers with a residence permit issued by an EEA Member States, Switzerland or the United Kingdom on their way home. 
- This does not apply to healthcare professionals, health researchers related to Coronavirus (Covid-19).
Passengers must have an International Travel Certificate to enter and transit France. The certificate must be obtained before departure via the French consular offices abroad or online at https://www.interieur.gouv.fr.

TRAVEL TO NEW CALEDONIA

 (Update 2 april  2020- 04:40pm)

From 27 march 00:00am, some special requirements are applicable to all flights departing to/from France, New Caledonia, French Polynesia and Wallis et Futuna.  From this date, access to these flights will be strictly limited to emergency ( medical evacuation, family imperative, professionnal trip that could not be delayed). The concerned passengers are requested to fill a sworn statement and provide all the requested  proofs. For French Polynesia, these measures will be effective 29 march 12:00am.

These new measures are not blocking the tourists to return to France.  

Find here, the detail of this new measures, a sample of sworn statement and the list of the proofs to provide. All the documents need to be kept by the passengers the all duration of his  flight up to his arrival. 

The New Caledonian Government informs ALL passengers (residents and non-residents) planning to travel to New Caledonia that if they  decide to maintain their travel, they will be systematically placed in  strict confinement in a dedicated structure once they have collected their luggage. A dedicated shuttle service will transport them to the confinement structure, where they will remain in isolation and will not be allowed to see their family. Family members will not be permitted to transport them to their place of quarantine. 

 

The representative of the French Authority in New Caledonia has advised  that all non-resident foreign passengers  will be denied entry into New Caledonia. As a result all non-resident passengers will be prevented from boarding flights to New Caledonia. This measure will affect all  non-resident foreign passengers including Europeans (except French Nationals). 
 

Useful contacts for the New Caledonian Government:

Toll free number - all inquiries :  05 02 02 (08:00am - 04:30pm Local time Noumea - working days)

For questions related to an international travel :  +687 20 77 14 (06:00am -06:00pm  Local time Noumea)

Follow the latest updates from the New Caledonian Government ( in french) here

More info on the New Caledonian Government dedicated website