BREAKING NEWS COVID-19

For the most relevant and up to date information regarding our flights during the COVID-19 crisis

FLIGHT SCHEDULE

Update 19 november   2021 -08:00am

 

WARNING : As part of the measures aimed at ensuring the safety of our passengers and our staff, and in application of decree 2020-860 of July 10,2020, we inform you that it is mandatory to wear a mask from your arrival at the airport terminal, during your circuits in transfer vehicles till your final destination.

 

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In the context of the changing conditions of entry into NC and the reopening of some destinations, Aircalin is setting up a flight program based on the gradual resumption of certain routes and the applicable formalities:

Some flights are open for sale to all passengers, some are subject to restrictions (in number of passengers or eligibility), some are limited to the carriage of cargo for supplies. This section is updated regularly, according to official information we receive.  

 

COMMERCIAL FLIGHTS TO FRANCE METROPOLE 

Flights from Noumea to France Metropole are scheduled under a waiver three times a week (Tuesday , Friday and Sunday) in connection with Air France via Tokyo Narita. From 1rst december, one more flight is scheduled on wednesday.

Schedule as per below : 

  • Noumea-Tokyo  departure from de Noumea 12:55pm, arrival Narita 08:00am

 

PASSENGER FLIGHTS BETWEEN FRANCE  AND NOUMEA

Flights to Noumea are open for sale but passengers are requested to comply with specific travel formalities

Schedule as per below : 

  • Departure from Tokyo-Nouméa at 12:15am, arrival  in Noumea at  10:55pm

 

ADDITIONNAL FLIGHTS : 

Aircalin is scheduling additionnal flights Noumea-Tokyo-Noumea : 16 december, 27 december, 20 january, 27 january, 3 february.

Please consult your usual travel agency for more info.

 

Return tickets and special one-way are available for sale at your usual  points of sale and on Aircalin website aircalin.com.

 

> More information

 

 FLIGHTS FROM/TO WALLIS

One flight per week scheduled on Thursday. Flight Noumea-Wallis : Cargo flight only. Flight Wallis-Noumea only for passengers connecting directly to Paris. Other passengers need to request the authorisation to travel from the authority.

Additionnal flight : 18 december

> More information

 

PASSENGER  FLIGHTS BETWEEN SYDNEY AND NOUMEA

IMPORTANT INFORMATION – Passengers are required to quarantine for 7 days upon arrival in New Caledonia at their own expense. Flights to /from Sydney are restricted to fully vaccinated australian citizens, permanent resident and immediate family members ( child, parent, spouse). Passenger under 12 are exempted of the justification of the vaccination scheme.

Return tickets and special one-way are available for sale at your usual  points of sale and on Aircalin website aircalin.com.

 

Conditions of entry in Australia

> More information 

 

 FLIGHT TO FRENCH POLYNESIA

  • Next flight scheduled 23 november
  • Please refer to the travel restrictions applying to travel to French Polynesia.

 

RAPATRIATION FLIGHT FROM FRENCH POLYNESIA TO NOUMEA

Next flight scheduled 23 november

  • departure Nouméa  09:30AM, arrival Papeete 18:00 on the 22 November.
  • departure Papeete 8:00AM, arrival Nouméa  11:50 on the 24 November.

 

> More information

 

 

RAPATRIATION FLIGHT FROM /TO PORT-VILA

  • No date confirmed

 

> More information

 

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CARGO FLIGHTS TO/FROM NOUMEA :

  • 3 flights/ per week to/from Paris on tuesday, friday and sunday. An additionnal flight is plan on wednesday in december.
  • 2 flights /per week to/from Sydney on tuesday and saturday
  • 1 flight/per week to/from Auckland on thursday from 11 november  to 30 december 2021

 

 

COMMERCIAL CONDITIONS & CANCELLATION POLICY

Updated: 02 december 2021

 

We are currently receiving many requests regarding your next trips. As a result, our response times are lengthened and we process customer files as a priority for the coming days. Our teams are hard at work to offer you solutions and we thank you for your understanding.

Since the appearance of the Coronavirus, Aircalin has been in constant contact with the authorities to follow the development of the situation and keep you informed. At this stage, our commercial programm is suspended and few flights under exemption (territorial continuity towards the Metropolis and repatriation flights) are still scheduled.

To allow you to adapt to the situation, and book your trip with confidence, Aircalin has implemented exceptional commercial measures throughout its network and offers you more flexibility.

 

For all Aircalin tickets (ticket number starting with 063) purchased at one of the company's points of sale or its distributors:

 

I  IN THE EVENT OF THE CANCELLATION OF YOUR PROGRAM FLIGHT BY AIRCALIN OR THE INABILITY TO TRAVEL * BETWEEN JUNE 1, 2020 AND NOVEMBER 30, 2021 DUE TO "COVID-19" MEASURES

If the cancellation is at the initiative of the Airline or because of the impossibility of getting to your destination*:

  • You can postpone travel dates without modification fees for any new dates in 2022

without fare adjustment if your new departure date is at the latest end of february 2022, subject to availability in the same travel cabin

with adjustment to the applicable level if the departure is later to this date.

  • Otherwise, the unused full value of your Aircalin ticket remains available as a credit under the following conditions:
    • 1 year validity from the date of the canceled flight
    • Usable for any purchase of a new Aircalin ticket on the same or another destination.
    • Example: Your flight of 10/15/2021 is canceled. The unused value of your ticket remains available for any new reservation and issuance of Aircalin tickets made no later than 10/14/2022. Since the flights are available in the system at +355 days from the reservation date, the maximum date of the last flight used with the credit will then be October 4, 2023.
    • This credit will be refundable at the end of its validity (1 year after the date of the canceled flight) for the total amount if it has not been used or the remaining balance if it has been used partially.

* this impossibility means: any restrictions on departure on departure, entry or transit in the country of destination or stopover; the limitation of individual trips likely to compromise the stay; the cancellation of the event, for a reason related to COVID-19, which justified the trip.

 

What should I do ?

  • To postpone your travel dates, you must contact the point of sale where you purchased your ticket.
  • To benefit from your credit, simply keep your ticket number which can be reused at your point of sale during your next reservation, or be reimbursed at the end of its validity (i.e. 1 year after the date of canceled flight)

 

II MODIFICATION OR CANCELLATION EXCLUDED OF THE SCOPE OF THE ABOVE

        A Cancellation or volontary postpone of your flight from 1rst dec 2021 : 

I renounce to travel and I wish to :

  • Modify my travel dates  : until 28 fébruary 2022, no modification costs applied ( but with readjustment to the applicable level if the initial price is not available)
  • Refund of your ticket : immediate refund possible with penalities according to the commercial conditions applying to your initial booking. The A la Carte Services remain non refundable.

B. Involuntary cancellation for flights from 1rst dec to 31 march : 

In case of cancellation at the initiative of Aircalin, the below options are possible : 

  • Change your dates of travel without fees
  • Keep your ticket for a future use in the limit of its validity date
  • OR ( while using the refund form here )
  • You can choose a refund without fees and immediate
  • Opt for a credit with a validity of 12 months

What should I do?

  • You have purchased your ticket from a travel agency  or a third party web site : you need to contact them to proceed to the procedure describe above
  • You have bought your ticket in a Aircalin point of sale or on the Aircalin web site : please contact your nearest Aircalin office.


 

COVID REFUNDS

Do you have a credit note or an Aircalin ticket whose one-year validity has expired?

First of all, the entire company thanks you for your patience and understanding.

As of March 22, 2021, you have 3 possibilities!

>To know more about it

 

TRAVEL FORMALITIES

Certain formalities must be respected before the trip, during the flight and upon arrival at the destination.