BREAKING NEWS COVID-19

For the most relevant and up to date information regarding our flights during the COVID-19 crisis

FLIGHT SCHEDULE

Update  2pm, July 13

 

WARNING : As part of the additional measures aimed at ensuring the safety of our passengers and our staff, we inform you that it is now mandatory to wear a mask from your arrival at the airport until your final destination.

 

SCHEDULED FLIGHTS

The sanitary situation allows now to operate flights between Noumea and Wallis twice a week. Next scheduled flights are : 

  • Noumea-Wallis-Noumea on the 15/07/2020 ​
  • Noumea-Wallis-Noumea on the 18/07/2020
  • Noumea-Wallis-Noumea on the 22/07/2020
  • Noumea-Wallis-Noumea on the 25/07/2020                  
  • Noumea-Wallis-Noumea on the 29/07/2020
  • Noumea-Wallis-Noumea on the 01/08/2020

 

----------------------------------------------------------------------

 

In accordance with Government regulations & guidelines in preventing the propagation of the coronavirus COVID-19 to New Caledonia, Aircalin will now operate the below flight schedule:

 

COMMERCIAL FLIGHTS TO FRANCE METROPOLE

Flights from Noumea to France Metropole are scheduled under a waiver twice a week (Tuesday and Friday) in connection with Air France via Tokyo Narita.

Return tickets and special one-way are available for sale at Aircalin points of sale.

  • Noumea-Tokyo 14/07/2020 departure from de Noumea 12:55pm, arrival Narita 08:00am
  • Noumea-Tokyo 17/07/2020 departure from de Noumea 12:55pm, arrival Narita 08:00am
  • Noumea-Tokyo 19/07/2020 departure from de Noumea 12:55pm, arrival Narita 08:00am
  • Noumea-Tokyo 21/07/2020 departure from de Noumea 12:55pm, arrival Narita 08:00am
  • Noumea-Tokyo 24/07/2020 departure from de Noumea 12:55pm, arrival Narita 08:00am
  • Noumea-Tokyo 26/07/2020 departure from de Noumea 12:55pm, arrival Narita 08:00am
  • Noumea-Tokyo 28/07/2020 departure from de Noumea 12:55pm, arrival Narita 08:00am
  • Noumea-Tokyo 31/07/2020 departure from de Noumea 12:55pm, arrival Narita 08:00am


PASSENGER REPATRIATION FLIGHTS BETWEEN THE METROPOLE AND NOUMEA

Repatriation flights to Noumea are open to passengers residing in New Caledonia who have obtained boarding authorization from the Caledonian authorities according to a strict protocol which is implemented by the latter (name list).

  • Tokyo-Noumea on the 17/07/2020 departure from Narita 12:15am, arrival Noumea 10:55pm
  • Tokyo-Noumea on the 24/07/2020 departure from Narita 12:15am, arrival Noumea 10:55pm
  • Tokyo-Noumea on the 31/07/2020 departure from Narita 12:15am, arrival Noumea 10:55pm

 

PASSENGER REPATRIATION FLIGHTS BETWEEN SYDNEY AND NOUMEA

Repatriation flights to Noumea are open to passengers residing in New Caledonia who have obtained boarding authorization from the Caledonian authorities according to a strict protocol which is implemented by the latter (name list).

  • Sydney-Noumea on the 24/07/2020 departure from Sydney 12:40am, arrival Noumea 16:25pm

 

CARGO FLIGHTS

Flights will operate with the wide body aircrafts A330neo to transport the necessary cargo to New Caledonia. These flights will not transport any passengers except upon request of the NC government according to the needs of his repatriation plan.

 

All the other flights are cancelled in accordance with the Governement’s ruling authority official orders. Here the last official order

 

This website section will be regularly updated.

 

Aircalin is fully mobilised due to this exceptional situation along with the Caledonians and the Government of New Caledonia.

 

 

 

COMMERCIAL CONDITIONS & CANCELLATION POLICY

Updated: June 12 7:30 am

 

*** SPECIAL COMMERCIALMEASURES ***

 

We are currently receiving many requests regarding your next trips. As a result, our response times are lengthened and we process customer files as a priority for the coming days. Our teams are hard at work to offer you solutions and we thank you for your understanding.

Since the appearance of the Coronavirus, Aircalin has been in constant contact with the authorities to follow the development of the situation and keep you informed. At this stage, apart from flights under exemption (territorial continuity towards the Metropolis and repatriation flights), our commercial flight program is canceled until July 31, 2020.

To allow you to adapt to the situation, and book your trip with confidence, Aircalin has implemented exceptional commercial measures throughout its network and offers you more flexibility.

 

For all Aircalin tickets (ticket number starting with 063) purchased at one of the company's points of sale or its distributors, whether they are already existing tickets or reserved before June 30, 2020:

 

1-1 YOU WISH TO DELAY YOUR TRIP OR CHANGE OF DESTINATION

  • You can postpone travel dates without modification costs (with readjustment to the applicable level if the initial price is not available)
  • You can choose another destination from the Aircalin network without modification costs.
    • If the initial tariff is lower than the applicable tariff of the new chosen destination, the tariff difference will be due.
    • If the initial fare is higher than the applicable fare for the new destination chosen, the fare difference will be in the form of a non-refundable registered credit valid for 1 year.

 

1-2 YOU WISH TO CANCEL YOUR TRIP

  • You can cancel your ticket free of charge in exchange for a non-refundable registered credit. This credit can be used under the following conditions:
    • Validity of 1 year from the day of issue of the document
    • Usable for all purchases of new Aircalin tickets.
    • Example: this credit is issued on 15/6/2020. It can be used for booking and issuing an Aircalin ticket made no later than 14/6/2021. As the flights are available in the system at +355 days from the reservation date, the maximum date of the last flight used with the credit will then be June 5, 2022.
       

What should I do ?

  • You bought your ticket from a travel agency:

If you bought your ticket from a travel agency or a third-party website, you must contact them to complete the modification or cancellation procedures set out above.

  • You bought your ticket at an Aircalin point of sale or on the Aircalin WEB site:

Please contact your nearest Aircalin office.

 

2 SPECIAL MEASURES IN THE EVENT OF THE CANCELLATION OF YOUR PROGRAM FLIGHT BETWEEN JUNE 1, 2020 AND SEPTEMBER 21, 2020 DUE TO "COVID-19" MEASURES

If the cancellation is at the initiative of the Airline or because of the impossibility of getting to your destination *:

  • You can postpone travel dates without modification fees or fare readjustment if your new departure date is at the latest on November 30, 2020 and subject to availability in the same travel cabin (with readjustment to the applicable level if the departure is later to this date).
  • Otherwise, the unused full value of your Aircalin ticket remains available as a credit under the following conditions:
    • 1 year validity from the date of the canceled flight
    • Usable for any purchase of a new Aircalin ticket on the same or another destination.
    • Example: Your flight of 6/15/2020 is canceled. The unused value of your ticket remains available for any new reservation and issuance of Aircalin tickets made no later than 14/6/2021. Since the flights are available in the system at +355 days from the reservation date, the maximum date of the last flight used with the credit will then be June 5, 2022.
    • This credit will be refundable at the end of its validity (1 year after the date of the canceled flight) for the total amount if it has not been used or the remaining balance if it has been used partially.

* this impossibility means: any restrictions on departure on departure, entry or transit in the country of destination or stopover; the limitation of individual trips likely to compromise the stay; the cancellation of the event, for a reason related to COVID-19, which justified the trip.

 

What should I do ?

  • To postpone your travel dates, you must contact the point of sale where you purchased your ticket.
  • To benefit from your credit, simply keep your ticket number which can be reused at your point of sale during your next reservation, or be reimbursed at the end of its validity (i.e. 1 year after the date of canceled flight)

REPATRIATION

Here the contacts for Nationals to return home to their country of residence:

 

·   From New Caledonia to overseas  :   call center 05.05.05 - opening hours 8:00am to 06:00pm everyday

 

·   From France, french overseas territories and  abroad  to come back  to New Caledonia: please call +687 20.77.14 or contact  the nearest French embassy.  

 

Find more info on the New Caledonian government dedicated website

 

 

 

 

TRAVEL TO THE PACIFIC, JAPAN AND FRANCE

updated 27 march 01:40pm

From 27 march 00:00am, some special requirements are applicable to all flights departing to/from France, New Caledonia, French Polynesia and Wallis et Futuna.  From this date, access to these flights will be strictly limited to emergency ( medical evacuation, family imperative, professionnal trip that could not be delayed). The concerned passengers are requested to fill a sworn statement and provide all the requested  proofs. For French Polynesia, these measures will be effective 29 march 12:00am.

These new measures are not blocking the tourists to return to France.  

Find here, the detail of this new measures, a sample of sworn statement and the list of the proofs to provide. All the documents need to be kept by the passengers the all duration of his  flight up to his arrival. 

 

TRAVEL TO AUSTRALIA  ( update 2 April 11:30 am)

Effective 2100 Local time Sydney 20 March 2020, foreign nationals will not be allowed to enter Australia.  
o This does not apply to Australian citizens, permanent residents and their immediate family, including spouses, legal guardians and dependents.
o This does not apply also to New Zealand citizens transiting to New Zealand and Pacific Islanders transiting to their home countries.

From 23:59 AEDT on 28 March 2020 all people entering Australia will be required to undertake a mandatory 14-day quarantine at designated facilities (for example, a hotel), in their port of arrival. No domestic transit will be possible before this 14 day quarantine.

The Australian Government has directed that no Australian citizen or permanent resident may leave Australia by air or sea as of 1200 AEDST (at the place of departure) on 25 March 2020.

From 01 April 2020, all passengers will need to seek an exemption to be allowed to transit through Australia. If you are a New Zealander, a citizen of a Pacific Island Forum country, Timor Leste citizen or resident of New Caledonia or French Polynesia transiting though Australia on your way to New Zealand or a Pacific Island Forum Country, you do not require a transit exemption if you have booked a connecting flight to depart Australia within 72 hours of your arriving flight. Any eligible passenger without an exemption document will be denied boarding their flight to Australia.

Click here to make an exemption request

 

Transiting to Australia is possible only if complying with the below requirements :

  • Transit of 8 hours maximum, staying in the transit area
  • For transit between 8 and 72h, passengers will be placed in a confinement structure until his next flight
  • Transit fo more than 72 hours is forbidden
  • Residents from Pacific Islands (included New Caledonia) transiting in Australia to their home countries.
  • Passengers will be required to justify of a valid flight ticket for their next flight

N..B Any foreign nationals who have been in China, Iran, the Republic of Korea or Italy in the last 14 days are not allowed to transit through Australia.

To follow the latest news updates

 

TRAVEL TO NEW ZEALAND (update 9 april)

Passengers are not allowed to transit or enter New Zealand. 
- This does not apply to nationals of New Zealand (including Cook Isl., Niue, Tokelau).
- This does not apply to the immediate family members of nationals of New Zealand.
- This does not apply to passengers with a permanent resident visa and their immediate family members.
- This does not apply to accredited diplomats residing in New Zealand.
- This does not apply to nationals of Australia ordinarily resident in New Zealand.
- This does not apply to nationals and residents of Australia transiting through New Zealand with final destination Australia and their immediate family members.

On 9 April, the Prime Minister has announced that from midnight tonight travellers arriving in New Zealand will be required to enter quarantine (‘managed isolation’) in government-approved facilities for a minimum of 14 days.

Follow the latest NZ government information 

 

TRAVEL TO VANUATU (update 20 march)

The Vanuatu government has closed completely his borders from 20 march. Nationals, permanent residents, diplomats can be authorized to enter Vanuatu if they are complying with the below conditions :

  • -To have family in Vanuatu ;
  • -Coming back to Vanuatu  after  a Business trip ;
  • -To have commercial investment in Vanuatu ;
  • - Child visit of overseas students;
  • -Maximum transit in Australia and New Zealand of 8 hours.

All travellers must self-isolate for 14 days on arrival.

Follow the latest news

 

TRAVEL TO FRENCH POLYNESIA (update 10 april)

Passengers are not allowed to enter French Polynesia. 
This does not apply to passengers who reside in French Polynesia.
Passengers must have an International Travel Certificate to enter and transit French Polynesia. The certificate must be obtained before departure via the French consular offices abroad or online at https://www.interieur.gouv.fr

This does not apply between french territories (NOU/WLS/PPT/NOU) for residents coming back home

Follow the latest info

 

TRAVEL TO FIJI ( update 26 march 2pm)

From 26 march,  international flights are not allowed to operate in/out Nandi Airport.

 

TRAVEL TO JAPAN (update 3 April)

Effective 19 March 2020 at 0hrs Japan time, foreign nationals who hold a Chinese passport issued by Hubei/Zhejiang Provinces or who have visited following countries/regions or areas within 14 days of arrival in Japan will not be able to land in Japan except under special circumstances for the time being:

  • Iceland
  • Italy
  • Switzerland
  • China: Hubei Province, Zhejiang Provinces
  • Republic of Korea: Daegu City / Cheongdo County in North Gyeongsang Province ; Gyeongsan / Andong / Yeongcheon City, Chilgok / Uiseong / Seongju / Gunwei County in North Gyeongsang Province
  • Iran 
  • Spain
  • San Marino
  • Ireland (*1) ;  Principality of Andorra (*1) ;  Republic of Estonia (*1) ;  Republic of Austria (*1) ; Kingdom of the Netherlands (*1) ; Kingdom of Sweden (*1) ; Republic of Slovenia (*1) ; Kingdom of Denmark (*1); Federal Republic of Germany (*1) ; Kingdom of Norway (*1) ; Vatican (*1) ; French Republic (*1); Kingdom of Belgium (*1) ; Portuguese Republic (*1) ; Republic of Malta (*1) ; Principality of Monaco (*1) ; Principality of Liechtenstein (*1) ; Grand Duchy of Luxembourg (*1)

(*1) Restrictions on areas and countries (*1) are not applicable for foreigners who have departed overseas before March 27th 2020 0:00 (JST) and arrived in Japan on or after March 27th 2020 0:00(JST).

From 3 April 00:00 AM, the Japanese government is banning entry to foreigners who have visited one of the countries listed here within the last 14 days. 

• Effective 21 March 2020 at 0hrs Japan time until end of April 2020, the validity of single-entry visa or multiple entry visa issued by 20 March 2020 at a Japanese Embassy or Consulate General in the above States in blue will be suspended. Also, visa waiver will be suspended for the nationals of the above States. 

Transit is authorized as far as the passengers remain airside with his boarding Pass to outbound flight and  according to the rule applied on the final destination

 

TRAVEL TO FRANCE ( Update 9 april)

Passengers arriving from a non-Schengen Member State are not allowed to enter France. 
- This does not apply to nationals of France.
- This does not apply to nationals of an EEA Member States or Switzerland on their way home. 
- This does not apply to passengers with residence permit issued by France.
- This does not apply to passengers with a residence permit issued by an EEA Member States, Switzerland or the United Kingdom on their way home. 
- This does not apply to healthcare professionals, health researchers related to Coronavirus (Covid-19).
Passengers must have an International Travel Certificate to enter and transit France. The certificate must be obtained before departure via the French consular offices abroad or online at https://www.interieur.gouv.fr.

TRAVEL TO NEW CALEDONIA

 (Update 2 april  2020- 04:40pm)

From 27 march 00:00am, some special requirements are applicable to all flights departing to/from France, New Caledonia, French Polynesia and Wallis et Futuna.  From this date, access to these flights will be strictly limited to emergency ( medical evacuation, family imperative, professionnal trip that could not be delayed). The concerned passengers are requested to fill a sworn statement and provide all the requested  proofs. For French Polynesia, these measures will be effective 29 march 12:00am.

These new measures are not blocking the tourists to return to France.  

Find here, the detail of this new measures, a sample of sworn statement and the list of the proofs to provide. All the documents need to be kept by the passengers the all duration of his  flight up to his arrival. 

The New Caledonian Government informs ALL passengers (residents and non-residents) planning to travel to New Caledonia that if they  decide to maintain their travel, they will be systematically placed in  strict confinement in a dedicated structure once they have collected their luggage. A dedicated shuttle service will transport them to the confinement structure, where they will remain in isolation and will not be allowed to see their family. Family members will not be permitted to transport them to their place of quarantine. 

 

The representative of the French Authority in New Caledonia has advised  that all non-resident foreign passengers  will be denied entry into New Caledonia. As a result all non-resident passengers will be prevented from boarding flights to New Caledonia. This measure will affect all  non-resident foreign passengers including Europeans (except French Nationals). 
 

Useful contacts for the New Caledonian Government:

Toll free number - all inquiries :  05 02 02 (08:00am - 04:30pm Local time Noumea - working days)

For questions related to an international travel :  +687 20 77 14 (06:00am -06:00pm  Local time Noumea)

Follow the latest updates from the New Caledonian Government ( in french) here

More info on the New Caledonian Government dedicated website