Noumea, 21 August 2026, 9:00am

In light of the unprecedented situation caused by two simultaneous technical issues, which affected the journeys of many customers, we would first and foremost like to reiterate our sincere apologies for the significant delays and inconvenience caused.

In order to be able to offer to our impacted customers a solution for rescheduling trip to Paris or Singapore, Aircalin has chartered a A330-300 from the airline Wamos Air, a European airline operating under the same regulations and standards as Aircalin (member of IATA and certified by IOSA).

This aircraft will strengthen Aircalin's fleet, offering greater flexibility and comfort in its flight scheduling.

On board, service will be provided jointly by our Aircalin and Wamos Air crews, who will assist you throughout your journey and ensure you enjoy the highest possible level of comfort on this charter flight. 

Some aspects of our in-flight service may be subject to change :

• Aircalin Connect: Wi-Fi is not available on this aircraft.

• Duty Free: The Aircalin duty-free shop will be available on board. However, due to the lack of Wi-Fi, credit card payments requiring real-time authorization cannot be accepted. Cards with deferred authorization, as well as cash (XPF, EUR, YEN, NZD, AUD, FJD, VUV, USD, SGD) and checks (XPF only) will be accepted.

• In-flight entertainment: The entertainment program will be provided by Wamos Air, featuring a wide selection of movies and TV shows available in French and English.

  • If you wish to watch your own movies or TV shows during the flight, we encourage you to download your content to your personal devices before boarding via your usual streaming platforms.

     

• Charging your devices: In Economy Class, you’ll have a USB-A port at your seat to charge your device throughout the flight.

We thank you for your understanding and wish you a very pleasant flight.

Nouméa, 20 August 2026, 10.00 am

We would like to inform you that, as of this morning, most passengers affected by the flight disruptions since Monday 18 August have been rebooked onto a new itinerary to their final destination.

Passengers who have not yet received this information and their new itinerary are asked to contact us:
•    Nouméa: +687 26 55 00
•    Paris: +33 01 78 09 08 09
•    Bangkok: 02-000-7662
•    Sydney: +61 (02) 9264 4866 and 1300 655 737

They can also view their itinerary on our website under the ‘My Booking’ section.

Fewer than 200 customers are still awaiting a new itinerary to Paris.
They will be rebooked onto an additional flight to be operated by the chartered aircraft on Saturday 22 August at the following times, which are still to be confirmed on 20 August:
•    Departure from Nouméa at 14:00 on 22 August
•    Arrival in Singapore (technical stopover) at 8.35 pm
•    Departure from Singapore at 10.35 pm
•    Arrival in Athens (technical stopover) at 2.35 am on 23 August
•    Departure from Athens at 3.35 am
•    Arrival in Paris at 09:05

This additional flight will also be open for new bookings.

We are fully aware of the complexity of these re-routing arrangements, which are constrained by limited capacity during this school holiday period.

We would like to apologise once again for the significant delays and inconvenience caused, and would like to thank our affected customers once again for their patience and understanding in this unprecedented situation.

Aircalin

Nouméa, 19 August 2026, 11.00 am

Please find below an update on the status of the two ongoing technical issues:

Our second A330 aircraft, which had sustained damage to a fan blade, was repaired overnight.

Our first A330 aircraft, which was experiencing a persistent oil odour issue, was returned to service yesterday evening.

The charter of an aircraft from an authorised airline has been confirmed to operate flights from Saturday onwards.

Our sales teams are fully mobilised to reschedule the journeys of the affected customers as soon as possible; we would like to thank them in advance for their patience whilst awaiting their new itineraries.

Please check this ‘Flight Information’ section for updates on delayed or rescheduled flights; affected customers are also being notified by email and text message.

Once again, we offer our sincere apologies for any inconvenience caused by this situation.

Aircalin

Noumea 2026/08/18 6:00pm

We would like to keep you informed of the situation following progress in finding solutions to the two ongoing technical issues:

• Our first A330 aircraft, which had been experiencing a persistent oil odour, has now been returned to service. It will therefore operate flights SB 500 and SB 501 on 19 August as normal.
• Arrangements are currently being made to charter an aircraft from an authorised airline, with the charter due to commence on saturday.

Our technical teams are continuing to work around the clock on our second A330 aircraft.

Our sales teams are fully mobilised to rebook the journeys of affected customers as soon as possible.

Please check this ‘Flight Information’ section for updates on delayed or rescheduled flights; affected customers are also being notified by email and text message.

We would like to reiterate our sincere apologies for the inconvenience caused by this situation, and we are fully aware of the impact this may have on your travel plans.

Aircalin

Noumea 2026/08/18 12:00pm

Two simultaneous technical issues are currently affecting our A330 fleet: the first is due to persistent odours of oil, and the second is due to damage to one of the blades on one of the engines.

For several days now, our technical teams have been working continuously on both aircraft to ensure they meet the safety standards required for them to be returned to service.

As a result, our long-haul flight schedule is experiencing significant disruption, and we find ourselves in a rare and difficult situation for both our passengers and our staff. This may involve significant delays, unplanned waiting times, and travel in a class of service other than that originally chosen.

However, we would like to assure you that we are doing everything possible to ensure you reach your destination as quickly as possible and in the safest conditions, despite the inconvenience caused.

We are truly sorry for any inconvenience caused by this situation, and are fully aware of the impact this may have on your journeys.

Our sales teams are doing everything in their power to accommodate each of our customers and ensure their transport, whilst maintaining Evasan services and urgent cargo flights.

Since last week, the company has implemented all possible solutions:

• Ensuring the re-routing of affected customers via alternative itineraries and other airlines, despite the limited availability of seats due to the August school holidays
• Since last weekend, we have been seeking a temporary charter solution with authorised airlines – a process made difficult by the peak season in the Northern Hemisphere – which is currently being organised
• We are regularly issuing updates to our customers via our website and the media : next update today at 6 pm
• We have increased the telephone support available to you
• Arranging for customers to be looked after at the airport (transfers, accommodation, half-board) or the subsequent reimbursement of any expenses incurred

We would like to remind you that all our regional flights are operating as normal.

In the event of an emergency concerning our long-haul flights, you can contact our sales teams:

• Nouméa: +687 26 55 00
• Paris: +33 01 78 09 08 09
• Bangkok: 02-000-7662
• Sydney: +61 (02) 9264 4866 and 1300 655 737

For non-urgent complaints, a system is already in place: simply complete the form available on our website.

Each complaint will be investigated and a response provided; however, given the scale of the disruption, we are unable at this stage to commit to a specific response time.

We would like to reiterate our sincerest apologies and thank you very much for your patience.

Aircalin

Passenger Information – Flight SB501 Paris–Bangkok–Nouméa

Noumea, 14 September, 5:00 PM

Further to our previous communication regarding flight SB501, originally scheduled to depart Paris CDG on 12 September for Bangkok and onward to Nouméa, we would like to provide you with an update on the situation.

We confirm that flight SB501 has been rescheduled according to the following local times:

• Departure from Kolkata: Monday, 14 September at 11:00 PM
• Arrival in Bangkok: Tuesday, 15 September at 3:05 AM
• Departure from Bangkok: Tuesday, 15 September at 4:35 AM
• Arrival in Nouméa: Tuesday, 15 September at 6:30 PM

We sincerely thank you for your patience and understanding throughout this disruption.

Aircalin

Noumea, 14 September, 12.00 PM

Following our previous communication regarding flight SB501, scheduled to depart Paris CDG on 12 September for Nouméa via Bangkok, we would like to provide you with an update on the situation.

All our teams remain fully mobilized to offer an alternative travel solution as quickly as possible. We are currently working on the rescheduling of the flight, based on timings that are still awaiting approval from the relevant authorities.

The estimated schedule - that are still awaiting approval - is as follows (local times):

• Departure from Kolkata: Monday, 14 September at 11:00 PM
• Arrival in Bangkok: Tuesday, 15 September at 3:05 AM
• Departure from Bangkok: Tuesday, 15 September at 4:35 AM
• Arrival in Nouméa: Tuesday, 15 September at 6:30 PM

Confirmation of these timings is expected by the end of the afternoon, Nouméa time.

We are fully aware of the inconvenience caused by this situation and would like to assure you that we are doing everything possible to enable affected customers to continue their journey under the best possible conditions.

We thank you again for your trust and your understanding. 

Aircalin

Noumea 14sep 1am:

Aircalin would like to provide its passengers with an update regarding flight SB501, departing from Paris-CDG to Bangkok and then Nouméa.

On 12 September, despite of to the absence of overflight restrictions issued by the relevant international authority affecting the New Delhi airspace in connection with the BRICS meeting, Indian Air Traffic Control required the flight to alter its planned route. This diversion resulted in a significant increase in flight time and additional fuel consumption, meaning that the aircraft could no longer reach Bangkok within the required and planned operational and regulatory conditions.

In order to ensure the safety of the flight, the crew therefore proceeded to land the aircraft in Kolkata, the designated alternate airport included in the flight plan.

Once on the ground and after the aircraft had been refuelled, the required regulatory technical maintenance to release the aircraft for the continuation of the flight (“flight release”) could not be carried out, due to the complete absence of an A330-qualified maintenance engineer at the airport to which the flight had been diverted in accordance with the flight plan.

Aircalin immediately initiated efforts to identify and arrange for a qualified maintenance engineer to travel to Kolkata as quickly as possible in order to perform the required technical release. However, these efforts were significantly impacted by the lack of qualified personnel in the area, as well as the actual time required to arrange transportation to Kolkata airport.

These delays were compounded by the regulatory limits applicable to the crew’s flight duty period (TSV), in accordance with the applicable EASA regulations. Once the crew’s maximum permitted duty time had been reached, the only available option was to reschedule the flight.

Immediately following the aircraft’s arrival, Aircalin’s teams contacted the Indian authorities to request official authorisation for passengers to disembark, in order to prepare for all possible eventualities. It took six hours for the Indian authorities to grant authorisation for passengers to leave the aircraft and enter the airport.

Following the authorised disembarkation, Aircalin’s teams continue to assist the affected passengers and are working to arrange their transportation, accommodation and half-board arrangements as quickly as possible, while preparing for the continuation of their journey under the best possible conditions.

Flight SB501 will be able to resume its journey to Bangkok and then Nouméa as soon as all the necessary operational, technical and regulatory conditions have been met.

Aircalin thanks its passengers for their understanding and patience in dealing with this exceptional situation, which is beyond the company’s control.

A further update will be provided as soon as the conditions for the resumption of the flight can be confirmed.

Nouméa, 19 August at 12:00 pm

We would like to inform customers travelling on flights SB340/SB341 Nouméa-Wallis-Nouméa on 20 August 2026 that these flights are delayed by 12 hours.

The new flight schedule is as follows:

• SB340 Nouméa – Wallis: departure on 20 August at 11:00 pm, arrival in Wallis on 21 August at 2:50 am.
• SB341 Wallis – Nouméa: departure on 21 August at 4:15 am, arrival in Nouméa at 6:20 am.

We thank you for your understanding and sincerely apologise for any inconvenience caused.

Aircalin

Nouméa, 18 August at 7:00 pm

We would like to inform customers affected by the cancellation of flights SB500/SB501 Nouméa-Bangkok-Paris-Bangkok-Nouméa, originally scheduled for 17 August, that one of our two Airbus A330 aircraft has now been returned to service.

In parallel, the charter of an additional aircraft is currently being finalised.

Our teams are actively working on arranging the rerouting of our affected customers. New itineraries will be communicated to each customer individually during the day on 19 August.

We thank our customers for their patience and understanding and once again sincerely apologise for the inconvenience caused.

Aircalin

Nouméa, 18 August at 10:30 am

We would like to inform customers affected by flights SB500/SB501 Nouméa-Bangkok-Paris-Bangkok-Nouméa, originally scheduled for 17 August 2026, that both of our Airbus A330 aircraft are currently affected by consecutive technical issues.

Our technical teams are fully mobilised and are currently working on both aircraft to return them to service as soon as possible.

At this stage, no definitive rebooking or rerouting solution can yet be confirmed. In parallel, our teams are actively working to arrange a charter aircraft in order to provide transportation solutions for our affected customers.

For passengers who are not residents of the stopover location where they are currently waiting, Aircalin will provide accommodation and meals until a rerouting solution is put in place.

We will provide further information regarding your rerouting as soon as the arrangements are confirmed.

A further update will be provided today at 7:00 pm, Nouméa local time.

Should you require any assistance, you can also visit our Contact Us page.

We sincerely apologise once again for this situation and the inconvenience caused, and thank our customers for their patience and understanding.

Aircalin

Nouméa, 17 August at 6:20 pm

We are still not in a position to confirm a new schedule for these flights. No new flight schedule will be announced this evening.

Our teams remain fully mobilised to finalise a solution as soon as possible.

A further update will be provided tomorrow at 10:00 am, Nouméa local time.

We sincerely apologise to our customers for the wait and the inconvenience caused, and thank them for their patience and understanding.

Aircalin

Nouméa, 17/08 5PM

At this stage, no further information can be provided. Our teams continue to work towards identifying the most suitable solution as soon as possible.

A further update will be provided at 6:00 pm, Nouméa local time, to keep our customers informed of the latest developments.

We thank our customers for their patience and understanding. 

Aircalin

Nouméa, 17/08 3PM

We would like to inform customers affected by flights SB500-SB501 Nouméa-Bangkok-Paris-Bangkok-Nouméa that our teams are still working on and assessing the various rebooking options available.

We are doing everything possible to identify the most suitable solution and resume these flights under the best possible conditions.

A further update will be provided between 4:00 pm and 5:00 pm, Nouméa local time, to keep our customers informed of the latest developments.

We thank our customers for their patience and understanding and invite them to regularly check the My booking page page to ensure that their contact details are up to date.

Aircalin

Noumea, 17/08 at 01.45AM

We regret to inform you that, due to a technical issue affecting one of our aircraft, flights SB500-SB501 Nouméa–Bangkok–Paris–Bangkok–Nouméa scheduled for 17 August 2026 have been cancelled and are currently awaiting rescheduling.

Our teams are doing everything possible to offer a new solution as soon as possible.  

In order to receive all information related to their trip, we invite now our affected customers to go to My booking page to check and update their personal contacts. 

We apologize for the inconvenience caused and thank you for your understanding. 

Aircalin

Nouméa, 13 August at 11.20 am

We regret to inform you that, due to a technical issue with one of our aircraft, flights SB600 (Nouméa–Papeete) and SB601 (Papeete–Nouméa) have been rescheduled and will be operated by Air Tahiti Nui according to the following timetables (local times):

• SB 601: departs Papeete on Friday 14 August at 08:00 – arrives in Nouméa on Saturday 15 August at 11:30
• SB 600: departs Nouméa on Saturday 15 August at 13:30 – arrives in Papeete on Friday 14 August at 21:55.

Please rest assured that our teams remain fully committed to ensuring our passengers reach their destinations in the best possible conditions.

We would like to thank you once again for your trust and understanding.

Aircalin.

Nouméa, 14/08, 11:00AM

We regret to inform you that due to a technical issue on one of our aircraft, flights SB740-SB741, Noumea-Singapore-Noumea, scheduled on Friday 14th of august 2026, are cancelled and waiting for reschedule. 

Our teams are doing everything possible to offer a new solution as soon as possible.  

In order to receive all information related to their trip, we invite now our affected customers to go to My booking page to check and update their personal contacts. 

We apologize for the inconvenience caused and thank you for your understanding. 

Aircalin

We regret to inform our passengers that, due to a technical issue affecting one of our aircraft, flights SB340 Nouméa–Wallis and SB341 Wallis–Nouméa on Thursday 13 August have been rescheduled as follows on the same day:
•    SB 340 Departure from Nouméa at 17:40 – Arrival in Wallis at 21:30
•    SB 341 Departs Wallis at 10.55 pm – Arrives in Nouméa at 1.00 am

We apologise for any inconvenience caused and thank you for your understanding

Aircalin

Nouméa, 12 August 2026 at 12:00

We would like to thank you for your patience and understanding following the cancellation of flights SB500–SB501, Nouméa–Bangkok–Paris and Paris–Bangkok–Nouméa on 12 August 2026.

The flight has been rescheduled to the following times (local times):

Flight SB500

• departure from Nouméa at 02:00 on 13 August
• arrival in Bangkok at 08:25
• departure from Bangkok at 10:35
• arrival in Paris at 18:20

Flight SB501

• departure from Paris at 21:30 on 13 August
• arrival in Bangkok at 14:25 on 14 August
• departure from Bangkok at 16:35
• Arrival in Nouméa at 06:30 on 15 August

The new flight timetables and updated itineraries will be communicated to our affected customers as soon as they are confirmed, via email and text message.

Please rest assured that our teams remain fully committed to ensuring that our affected customers reach their destination under the best possible conditions.

We would like to thank you once again for your trust and understanding.

Aircalin. 

Noumea, August 12, 2026 – 12:15 AM

We regret to inform our passengers that, due to a technical issue affecting one of our aircraft, flights SB500 and SB501 (Noumea–Bangkok–Paris and Paris–Bangkok–Noumea) scheduled for Wednesday, August 12, 2026, have been cancelled.

The aircraft has been grounded since August 7 for extensive maintenance and cannot yet be returned to service. Further checks are required before operations can safely resume.

A new schedule for these flights is currently being arranged. Our teams are fully mobilized to provide affected passengers with alternative travel solutions as soon as possible.

We are aware of the inconvenience caused, particularly during the school holiday period, and sincerely apologize to our passengers.

The safety of our passengers and crew remains our absolute priority.

To ensure they receive the latest information regarding their journey, affected passengers are invited to visit the My Booking page to check and, if necessary, update their contact details.

Aircalin

Nouméa, 08/08, 4:45 PM

Following the previous information regarding the cancellation of flights SB140-SB141, scheduled today, Saturday, August 8, 2026, between Nouméa and Sydney, due to a technical issue on the aircraft that was to operate these flights, we would like to update you on the situation.

After analyzing the constraints of all stakeholders and obtaining the necessary approvals, the flights have been rescheduled as follows, in local time:

Flight SB140, between Nouméa and Sydney,

• Departure from Nouméa, Monday, August 10 at 9:00 AM,
• Arrival in Sydney, Monday, August 10 at 11:25 AM,

Flight SB141, between Sydney and Nouméa,

• Departure from Sydney, Monday, August 10 at 12:55 PM,
• Arrival in Nouméa, Monday, August 10 at 4:45 PM,

This is the earliest slot we were able to obtain. We would have liked to offer a solution sooner, but unfortunately this was not possible.

We are aware of the impact this situation has on your travel plans, particularly during this school holiday period, and remain fully committed to supporting our affected customers as best we can.

We sincerely thank you for your patience and understanding.

Aircalin

Noumea, 08/08 12:00 PM

Following the previous information regarding the cancellation of flights SB140-SB141, scheduled today, Saturday, August 8, 2026, between Nouméa and Sydney, we would like to keep you informed of the situation's progress.

All our teams are fully engaged in proposing a new travel solution as soon as possible. The rescheduling of our flights, however, remains subject to obtaining the necessary approvals from all relevant parties and competent authorities. We are following this process very closely. A further update will be provided by the end of the day.

We are fully aware of the inconvenience caused, particularly given the school holiday period, and we assure you that we are doing everything possible to enable our affected customers to continue their journey under the best possible conditions.

We sincerely thank you for your patience and understanding.

Aircalin

Noumea, 08/08 00:30 AM

We regret to inform you that due to a technical issue on one of our aircrafts, flights SB140-SB141, Noumea-Sydney-Noumea scheduled on Saturday 08^th of august 2026 are cancelled and waiting for reschedule. 

Our teams are doing everything possible to offer a new solution as soon as possible.  

In order to receive all information related to their trip, we invite now our affected customers to go to My booking page to check and update their personal contacts. 

We apologize for the inconvenience caused and thank you for your understanding. 

Aircalin 

Noumea, 03/08 7:00 PM

We would like to inform you that, due to maintenance work on the aircraft scheduled to operate flight SB501, Paris–Bangkok–Nouméa, scheduled for today, 3 August 2026, we have been required to make changes to the flight schedule.

The flight has been rescheduled as follows (local times):

• Departure from Paris on 3 August at 11:30 PM
• Arrival in Bangkok on 4 August at 4:25 PM
• Departure from Bangkok on 4 August at 6:35 PM
• Arrival in Nouméa on 5 August at 8:30 AM

We apologize for the inconvenience caused and thank you for your understanding. 

Aircalin.